Help

Where is my media?

If on the dock (left bar on screen) you see text with a plus, click there to expand the review tree.

Why is this video choppy on playback?

Our video uses a cpu intensive codec for our remarkable playback size and quality, you need a modern system to play this back in full frame rate. See system requirements for more information..

My movie plays for a short while then stops. Then if I wait I can play it again. Why is this?

Inside of our player bar you can see a dark gray "fill in" bar grow, this is the status of your download, or how much of your file has downloaded. The playhead, or "ball" can not play what it hasn't yet downloaded. If the movie is downloading slowly, choose another option from our menu or switch to a faster network connection.

What are the system requirements for viewing these videos?

Click here to learn more.

System Requirements:

Software:

Quicktime

Quicktime - plays Quicktime videos on Mac or PC
Windows Media - Flip4Mac plays WMVs within Quicktime on Mac OS-X
Perian - plays most other formats on Mac OS-X

Flash

Adobe Flash Player - required to view Flash video on Mac or PC

Hardware:

For viewing H.264 video:

Macintosh
1 GHz G4 processor or better
256MB RAM
16MB video RAM
QuickTime 7.1.3 or later
Mac OS X 10.3.9 or later

Windows
2.0 GHz Intel Pentium class or better processor
At least 512MB of RAM
64MB or greater video card
Windows 2000 or XP

For 1280x720 (720p) video at 24-30 frames per second:

Macintosh
1.8 GHz PowerMac G5 or 1.83 GHz Intel Core Duo or faster Macintosh computer
At least 256MB of RAM
64 MB or greater video card

Windows
2.8 GHz Pentium 4 or faster processor
At least 512MB of RAM
64MB or greater video card
Windows 2000 or XP

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